Commerce West Auto Insurance ReviewSunday, 15 December 2013 18:29
Commerce West is a division of Commerce Group, and Commerce Group is owned by MAPFRE S.A., one of the largest insurance companies in the world. Commerce West underwrites insurance for the states of California, Arizona and Oregon and was first established in 1948. It is not one of the most notable auto insurance companies of the West Coast region, however it is a division of one of the largest national auto insurance companies. There is a relative lack of information on Commerce West’s customer support, but Commerce Group as a whole was rated average in the New England region of the United States for customer support satisfaction.
Company Background Information
Commerce West Insurance Company originally known as Western Pioneer Insurance Company and was established in 1948 in the state of California and first offered auto insurance to the state. Western Pioneer Insurance Company was acquired by Commerce in 1995 and rebranded to Commerce West. The acquisition was a part of Commerce’s plan to expand to other geographical regions. Commerce West sells auto insurance in the states of California and Oregon and sells insurance through its network of independent agents.
Commerce West is a division of the Commerce Group, which is wholly owned by MAPFRE, S.A., a global insurance provider and one of the largest insurance companies in the world. Commerce Group was rated an A+ by A.M. Best in its most recently financial stability outlook reports due to the company’s overall financial stability and progress. Commerce Group was only given 3 out of 5 power circles by J.D. Power for the New England region, however Commerce West in particular was not rated in the California J.D. Power regional study.
Pros of Commerce West Auto Insurance
- Backed by a large global insurance company
- Rated highly for financial stability
Cons of Commerce West Auto Insurance
- A relative lack of information on customer service quality
- Only available in three states
Discounts offered to customers in the states of California, Arizona and Oregon include:
- Group discounts for group affiliations
- Responsible driver discounts
- Claims free discounts for not filing a claim within a certain period of time
- AAA membership discount
- Stable employment discount
To get more information about discounts, customers would need to call a Commerce West agent.
Types of Insurance Offered
The minimum levels of liability coverage are offered to drivers in the states of California, Arizona and Oregon, along with supplementary coverage options. Liability limits for both states go up to $500,000 and optional coverage options include vacation liability, personal items, motor home, and emergency vehicle expense coverage.
The Commerce website is hosted by MAPFRE and has many of the most useful features that can be expected on an insurance company website. Unfortunately the Commerce website lacks specific information about the discounts and products available to residents of California, Arizona and Oregon, but it does have more detailed information for residents of other Commerce states. With the companies being combined recently it is most likely that the same discounts and auto coverage options are offered for Commerce West customers.
Third party reviews of Commerce Group in New England were average in the most recent survey, but Commerce West in particular was not rated so it is difficult to determine how the customer service is for that branch of Commerce Group.
Commerce West may be worth a look for customers in California, Arizona and Oregon, however there are many alternative choices to consider that may offer better discounts and a larger range of coverage options. To find some of these providers you can enter your zip code on this page and you will receive live quotes based on the coverage that you need.
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|AM Best Score||A+|
|JD Power Rating||3 out of 5|
California, Arizona, Oregon